It’s easy to say, “Oh well, Amazon just handles everything.” These days, we deal with automated systems, endless emails, chatbots, long hold times, and the dreaded call-back queues. And let’s not forget the so-called convenience of “keeping your place in line” while you wait—oh, how thoughtful! (Cue the eye-roll.)

If you’re a fan of The Office, you’ll get this. Remember the scene where Dwight calls Dunder Mifflin, and gets Kelly from customer service on the phone, in like 6 seconds? —while they’ve already been waiting over nine minutes on calls with other paper suppliers? That scene haunts me. Even before it was filmed!

The world today is obsessed with fast selling, social media engagement, likes, and shares. But in the rush to gain attention, businesses often forget the most important part—the customer.

For me, customer service has never been an afterthought. I’ve spent over 40 years in communication, and for the past 10 years with AxcessAbles, I’ve prioritized personal, one-on-one interactions. Every conversation matters. Every customer deserves to feel valued, not just like another transaction.

Nothing brings me more joy than helping a customer, even when I can’t fully resolve their issue. The simple act of picking up the phone, responding to a text, or surprising someone with a genuine gesture of goodwill—that’s what’s missing in today’s business world.

While many companies follow a “take the sale and move on” playbook, I want to assure you that AxcessAbles is built on customer relationships, growth, and feedback.

Here, you’ll likely speak directly to me. Whether you need help, have a question, or just want to talk shop—I’m here.

Trust AxcessAbles with your gear. Trust AxcessAbles with your future. Together, we’ll always have a past.

Keith W.