Returns and Warranty

Returns and Warranty

30-Day Satisfaction Guarantee
If you’re not fully satisfied with your purchase, we’re here to help. See our policies below for returns and warranty information.

Returns and Refunds

Easy Returns
If our product doesn’t work for you, call us at (702) 434-0888 to start a return.
Return Guidelines:

- Items must be in new, original condition with no signs of use, damage, or odors.

- Return shipping is the buyer’s responsibility; we suggest using FedEx, UPS, or USPS with tracking and insurance.

- Refunds will deduct any promotional discounts and a 15% restocking fee.

- Refunds process in 2-4 business days after we inspect your return and may take up to 10 days to appear on your payment method.

Return Address
AxcessAbles
6266 S. Sandhill Rd., Unit B
Las Vegas, NV 89120
Attn: RMA # (provided by AxcessAbles)

Exchanges

We do not offer direct exchanges. Please initiate a return, and you can place a new order for the desired item.

Exceptions

Non-Returnable Items:
Custom, clearance, discontinued, scratch & dent, and used items cannot be returned (unless defective or damaged on arrival).

Shipping Errors and Damages

If your item was damaged during shipping or the wrong item was sent, call or text us at (702) 434-0888 within 7 days of receipt with your order # and email. We may require photos of the issue to process a prepaid return label.

Product Defects

  • - Within 30 Days: If you believe the product is defective, call us at (702) 434-0888. If troubleshooting doesn’t resolve the issue, we’ll provide a prepaid return label for a repair or replacement.
  • After 30 Days: Defects may be eligible for repair or replacement under our 1-Year Warranty. Shipping costs are the buyer's responsibility.

1-Year Warranty (New Products)

Our standard 1-Year Warranty covers manufacturing defects. However, misuse, accidents, and unauthorized modifications are not covered. The warranty is non-transferable.

Out-of-Warranty Repairs

For repairs outside the warranty period, call us for an RMA #. You’ll cover shipping both ways, and we’ll provide a repair quote after inspection.

Important: Abuse of our return policy may result in limited or suspended return privileges.